Refund & Return Policy

We want you to love Fähloo. If you don't, we'll make it right.

30-Day Return Window

You have 30 days from the date your order is delivered to request a return. After 30 days, we are unable to accept returns.

Conditions

To be eligible for a return, your Fähloo must be:

• Unused and in its original condition
• Returned with the waterproof travel bag and suction hooks it arrived with

For hygiene reasons, we can't accept returns of Fähloos that have been used or washed.

How to Start a Return

Email us at admin@fahloo.com with your order number and the reason for your return. We will reply within 2 business days with return instructions. Please don't send items back before we reply. Once approved, return items to: Fähloo Returns, 805 N Sky Mountain Blvd, Hurricane, UT 84737.

Return Shipping

Return shipping is the customer's responsibility. We recommend using a trackable shipping method. Fähloo is not responsible for items lost in transit on the way back to us.

Refunds

Once we receive and inspect your return, we will notify you by email. If your return is approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or card issuer may take additional time to post the credit.

Damaged, Defective or Wrong Item

If your order arrives damaged or defective, or you received the wrong item, email admin@fahloo.com within 14 days of delivery with your order number and a photo. We'll send a replacement or issue a full refund — your choice. No return is needed.

Final Sale Items

Items marked "Final Sale" on the product page can't be returned or exchanged unless they arrive damaged or defective. Orders that used a discount code can still be returned under this policy.

Gift Orders

If Fähloo was a gift, we can issue store credit for the return value. Please email us with your order number (from the gift receipt or the sender) and we'll take care of it.

Questions?

Email admin@fahloo.com — we're happy to help.